Policies

RESERVATIONS:

Appointments: Reservations for appointments are required. Payment is not necessary to schedule an appointment, unless booking two or more same day appointments. On-line scheduling requests are now available. We are also happy to assist you by phone or email.

Classes: Registration is required for classes and open to ages 15+. Classes are held in series, a minimum registration of 5 students is required to hold a series. If you are unable to attend a class, you may send someone in your place. Series passes are non-refundable and non-transferable. If a series does not fully book, drop-in’s are welcome. When series minimums are not met, all registered students receive a full refund.

Steam Room: Our steam room is private and may be booked with another service, not independently. Contraindications for use of steam room are pregnancy, high blood pressure and or heart conditions. Steam room may be booked for 20 minutes at a time and use of shower is available. Two members of the same house hold may share a private steam.

CANCELLATIONS:

Appointments/Classes: We require a 24 hour notice of cancellation for all appointments and 90 minutes notice of cancellation for all classes. Cancellation is easy with a link provided within your confirmation and reminder notifications. You may also cancel by calling the studio at 781-545-9699. We do not accept e-mails as a cancellation notice. If the early cancellation window is missed, appointments will be billed to your account and prepayment for classes will be forfeited.

REFUNDS:

All services are non-refundable.

Gift CARDS

Gift cards are valid for seven years from the date of purchase. Gift cards are nonrefundable and have no cash value. If a gift card lists a service rather than a dollar amount to be redeemed and your therapists’ rates have increased since the date gift card was purchased you may be charged the difference.

PARKING:

Be Well is located on the first floor at 3 Mill Wharf Plaza. *Tip: Use address 132 Front Street for GPS directions.

We share parking lot with other local merchants in the Harbor as well as the Marina. Be mindful during prime Summer months to arrive a few minutes early. You may need to park near the Gazebo off Cole Parkway and enjoy a short stroll along the waterfront to our front door. High Tides can also effect our parking availability if the tides correlate with a Full Moon or Nor’Easter. Check in on our FB/Instagram page for updates.

MEDICAL CONCERNS:

Inform your Teacher, Trainer, Therapist know if you are dealing with any limitations or contraindications to the exercise or therapy you are partaking in. We can help provide modifications to help accommodate your needs. Our studio is handicap accessible.

ETIQUETTE:

We strive to hold space to Be Well! Creating this environment takes the awareness and effort of everyone present in the studio. For this reason we ask you not to make phone calls with your cell phone on the premises. In addition, please BE MINDFUL of the volume of your voice while you are with us. There are those who may be in a meditation class or receiving massage and bodywork. Your thoughtfulness is appreciated by all. Thank you.